Automate over 50% of Ecommerce customer support with Yuma AI
We are building the first orchestration platform to deploy AI Support Agents dedicated to customer service and merchants at scale.
"After testing various AI CX automation tools and spending over $20,000, Yuma has emerged as the superior choice for us. Its ability to accurately handle customer inquiries has allowed us to discontinue using several solutions from Gorgias Automate in favour of Yuma. Today, we’re at 45% full automation (and growing)."
Yuma goes beyond basic AI bots and automated Q&A. We understand that many tickets require actual actions that are mostly performed by human agents, which is why we’ve built Yuma to be able to autonomously take action. Our AI Agents are capable of following custom processes and performing tasks 100% autonomously such as: Managing orders, Managing subscriptions, Managing customer accounts, Troubleshooting, and a lot more.
With Yuma, you have the flexibility to begin at your own pace by automating the most common requests first. Afterwards, we can monitor your progress and continue improving. We offer dedicated support throughout the implementation process and onwards. We understand that AI is new and we are want to walk with you through the whole journey.
We leverage the latest advancements in AI and machine learning to deliver a solution that’s both personalized and scalable. Yuma enables e-commerce businesses to automate a significant portion of all support tickets (up to 50% for top customers), from handling routine requests to executing complex tasks autonomously.
Yuma is built for e-commerce businesses and is trusted by a growing number of merchants worldwide, delivering significant ROI through reduced response times, increased customer satisfaction, and higher sales.
Monitor your automation rate and identify optimization opportunities with an intuitive dashboard. Our customers often use the dashboard to share the impact with the whole company.